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Cheap Cosplay Costumes & Props Sale - www.cosplay-shops.com

Tailor Made Cosplay Store

Customer Service


How to Cancel My Order?

If you cancel an order on the condition of not paid, just leave it there. It won’t cause any trouble. If you have already successfully paid for your order, please contact us within 24 hours so that we could try our best to cancel the order for you.

What if I do not receive my package?

If you didn’t receive your package within the Estimated Delivery Date please inform us of your order information, such as tracking number, order number, email address, and so on. After finding out the reasons, we will deal with it according to the related policies. If it is caused by our or logistic company’s fault indeed, we would offer you a full refund or resend the package for free.

If it is because of the factors of the transportation or custom house (detained or returned), and you want a resend, the resend postage should be paid by you. If you would like a refund, the postage we send the package should be deducted from the refund. Though products are for free delivery,if you order ($79.99 up) but actually there's postage cost on us when ship out every order. If it is because of the factors of unclaimed or other factors caused by you, the condition is also the same as above.

Here we also recommend you of choosing registered mail when you want to ensure the package won’t be lost.

What if I receive the wrong package or less?

If you receive wrong packages or less, please provide our customer service representatives with some proofs, such as the order number, tracking number, the photos of the package, and so on. If it is caused by our or logistic company’s fault, we would return the money for the products that have lacked or mistaken unconditionally. Otherwise, we will send you the rest or the right package again.

What if the package is returned?

If the package is returned for the reasons of incorrect information left by the customer or rejection or unclaimed, we only return part of the money. If a refund is asked, we would deduct the shipping fee. If you want us to resend the package, you may have to pay the shipping fee again. (The shipping fee is calculated according to the current market price) If you return the package for a refund or exchange, please make it sure that the package meets the following requirements: First of all, the product hasn’t been used, quality problems not included. In addition, there is no quality problem due to abuse or misuse. What’s more, the outer package hasn’t been damaged or contaminated.

How to track my order?

When your package has been sent out, we will give you a tracking number by email at the same time. You could track your order with this number through the tracking zone on the website.

What are the Delivery ways?

Express mail is totally air transport. You may need to pay extra money to choose it. If you choose it, we will track the order for you and give you the notice of its recent status. Usually it will take 4 to 7 business days for the package to reach North America and 5 to 10 business days to reach South America. High quality product will be suggested to choose this delivery method.

How long will the delivery take?

Usually your order will be process once we received your payment, and within 10 to 20 business days you can get your order (depending on the shipping method). If you’ve chosen Expediting shippingl, it may only take 10-15 business days. If you’ve chosen Standard Shipping, it may only take 15-25 business days. Your order would be delivered once after it arrives at the local post office.

What type of payment do you accept?

cosplay-shops.com currently accepts payment via PayPal only. Anyhow, cosplay-shops will ensure that payment from credit card like Visa, Master Card, American Express and JCB possible.

How to use coupon?

Add the items which you want to buy to your Shopping Cart, then click the "Add to Cart". You will be leaded into the checking out page, where you can see the textarea to enter your coupon code. Don't forget to click "apply" button, then the coupon value amount will be deducted.
Note: For all the coupon in cosplay-shops.com, customers can only redeem a single coupon in the same order.