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Cheap Cosplay Costumes & Props Sale - www.cosplay-shops.com

Tailor Made Cosplay Store

About cosplay-shops

Return Policy

Cosplay-shops.com strive to offer 100% satisfaction to all our valued customers. As all the items from Cosplay-shops.com are custom made according to the customer’s body sizes, we offer a fair and responsible repair/exchange policy and We offer a refund for missing items.

1. Wrong size or item significantly different from our store.

* The color in the image of our product sometimes look slightly different from the actual product becuase of the bad light, it's within normal limits, but if significantly different from our store, please email us soon and we will help you to solve it.

* If the item you received do not fit better, please check your sizes again, if it is determined that we made the error, we will help you to adjust free. However, if the customer has provided incorrect measurements, you should pay extra to alter it.

* All our items are custom made so we do not allow to refund directly especially for the item taken commission.



2. Order cancellation / change order

* Any wrong of your order, please contact us soon. if we prepare all materials it can not cancel or change.

* Delivery order can't be cancelled



3. Incorrect delivery address

Cosplay-shops.com ships all orders according to the address provided by the customer. Customers should be responsible for the address when you placed your order. If shipping information was incorrect or incomplete, Cosplay-shops.com will not be responsible for any additional charges to reship or retrieve the package.



4. Replacement or repair service for defective items

sometimes so rude of shipping company, part of items will be broken, especially for props, if this issue happened please send us some pictures, after confirmed we will send replacement or repair the item for you free, but the customer is responsible for returning items in their original condition of delivery.



When you buy anything from cosplay-shops.com meaning you have read and agree to all the terms and conditions. Even if you did not read and didn't know, get anything from us i will assume that you have read and agree.